optimal customer loyalty
CRM
A good CRM solution helps you to maintain an overview of all your contacts, customers, suppliers and business partners. It helps you to keep track of activities and appointments and it enables you to improve customer service.
K3 CRM helps create optimal customer loyalty. A customer card or number enables you to keep track of all purchases by customer, both in-store and online. You can use this information strategically to target customers based on their purchase history.
Because our software solutions are based on Microsoft Dynamics, CRM works closely with other Microsoft software. The system is also available as a web-based solution, avoiding local installations.
Examples of targeted customer activities:
- A mailing for customers who haven’t bought anything for a long time
- Discounts for customers who have spent more than a certain amount
- Promotions for a customer group that has purchased a lot of a particular type of product
- Let customers save for gifts
- Save to create a balance that can be used to buy goods
- Allocate an amount
MAPA Mobilya IKEA Turkey “K3 has been IKEA Turkeys major tool to run store operations since 2005. During this period K3 and LS Retail gave us excellent support amongst the integration with Microsoft CRM”
